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Frequently Asked Questions
About Our Jewellery
FiftySeven Jewellery creates modern, minimalist diamond jewellery designed for everyday wear and special moments. Each piece is crafted in solid gold with a focus on refined design, quality, and longevity.
Yes. We offer both lab grown and natural diamonds across our collections and bespoke pieces, allowing you to choose what feels right for you.
Both lab grown and natural diamonds are real diamonds with the same physical, chemical, and optical properties.
The difference lies in their origin:
- Lab grown diamonds are created in controlled environments
- Natural diamonds are formed over billions of years beneath the earth’s surface
Yes. Lab grown diamonds are not simulants. They have the same brilliance, hardness, and composition as natural diamonds.
Lab grown diamonds offer exceptional value and a more conscious alternative, with minimal environmental impact and no mining involved. They also allow for larger or higher-quality stones at a more accessible price point.
Natural diamonds carry a sense of rarity and history, formed over billions of years. They are often chosen for their timeless appeal and long-standing significance in fine jewellery.
We work with high-quality diamonds across both lab grown and natural categories, typically in the D–F colour range and VVS–VS clarity, ensuring exceptional brilliance and finish.
Yes. All centre stones are provided with a diamond grading report from a recognised gemological laboratory, detailing the diamond’s cut, colour, clarity, and carat weight.
We primarily provide certification from internationally recognised labs such as IGI and GIA, depending on whether the diamond is lab grown or natural.
All FiftySeven Jewellery pieces are crafted in 18k gold. We do not use plating or vermeil, ensuring long-lasting quality and wearability.
Bespoke & Custom Jewellery
Yes. We offer bespoke design services for engagement rings, bridal jewellery, and personalised pieces.
Our process is simple and collaborative:
- Share your inspiration, diamond preference (lab grown or natural), and budget
- Receive a preliminary quote and curated diamond options
- Finalise your design and production details
Most bespoke pieces take approximately a week, depending on design complexity.
Yes. All centre stones are provided with a diamond grading report, along with a certificate of authenticity.
Orders & Payments
You can shop directly through our website or place an order via Instagram or WhatsApp for personalised assistance.
We accept all major credit and debit cards. UAE customers can also access flexible installment options.
If you need to make changes, please contact us within a few hours of placing your order. Once production begins, changes may not be possible.
Shipping & Delivery
FiftySeven Jewellery is based in Dubai, UAE.
Yes. We ship worldwide.
All pieces are made to order. Production typically takes 10–14 days, followed by shipping:
- UAE: 1–2 business days
- GCC: 2–3 business days
- International: 3–5 business days
International orders may be subject to customs duties or taxes depending on your country’s regulations.
Returns & Exchanges
All FiftySeven Jewellery pieces are made to order. Once an order is placed, it cannot be returned or refunded.
If you need to make changes, please contact us as soon as possible. Once production begins, modifications may not be possible.
We offer resizing services for most designs to ensure the right fit. Fees may apply depending on the piece.
Jewellery Care & Maintenance
To maintain your jewellery’s shine:
- Avoid contact with perfumes, lotions, and harsh chemicals
- Remove before swimming, showering, or exercising
- Store pieces separately to prevent scratches
Yes. We offer professional cleaning, polishing, and repair services.
Yes. Most rings and bracelets can be resized, depending on the design.
Warranty
Yes. All FiftySeven Jewellery pieces are covered by a warranty against manufacturing defects.
Our warranty covers issues related to craftsmanship, such as faults in the setting or structure of the piece.
The warranty does not cover:
- Normal wear and tear
- Accidental damage or improper use
- Lost stones due to impact or mishandling
- Scratches, dents, or general ageing over time
Yes. We offer repair and maintenance services at an additional cost, depending on the nature of the work required.
Appointments & Contact
Yes. We offer private appointments in Dubai for consultations, fittings, and bespoke design discussions.
You can reach us via WhatsApp, email, or Instagram for any enquiries or support.





